QNH Business Integration

Business integration is all about collaboration – within organisations and between organisations. An integrated business is more effective and therefore able to achieve a better performance in its value chain, not only in terms of IT and information, but also in terms of customer satisfaction.

Our services are grouped around three main activity lines: customer interaction, information management and ICT Architectures.

 Customer Interaction   

These days people are looking for a total experience. This applies to products and services. What matters is not only the speed with which a customer's demand is met, but also, and above all, the customer's experience of the sale and service process. Every contact moment affects the image of your products and services. You also obtain a great deal of useful information from the interaction with your customer.

QNH will help you create a successful customer experience. From defining your customer, to deciding on and designing the right kind of interaction via interactive channels, to actually setting up and managing the customer interaction.

QNH will help you turn customer experiences into product innovation and will show you how a positive customer experience can lead to the retention and expansion of your customer base.

Information Management

Information Management is a topic that is high on the agenda for many organisations. Prompt availability of accurate and complete information is required not only for the management of the company, but also by national and international regulations and legislation. There is now a growing understanding that data can also be treated as a value-driving factor that enables an organisation to stand out from its competitors on an ongoing basis.

The implementation of Information Management initiatives will enable your organisation to improve its performance at a strategic, tactical and operational level by:

• Providing an insight into new sales opportunities and creating transparency in operational processes throughout the organisation.
• Optimising the ROI in ERP and CRM systems.
• Increasing compliance within your organisation (IFRS, SoX).
• Facilitating faster and more effective decision-making at a strategic, operational and tactical level.
• Enabling the successful implementation of your mission and strategy within your organisation.
• Making your strategy communicable and manageable with a view to continual improvement.

QNH assists organisations with all aspects of Information Management: organisation, processes, systems, data, infrastructure. It also assists with the development of a strategic vision, and with the design, construction and management of Information Management systems.

 ICT Architectures

The economic turmoil over the last 18 months has taken its toll on every aspect of operational management. Both in the private sector and in the public sector. But recession or no recession, IT now plays an increasingly important role in the gaining of a strategic advantage.

Technology has a huge impact on results. And technology is increasingly likely to be the determining factor in innovation. This is why the integration of business and ICT is so crucial.

ICT departments are expected to deliver concrete, measurable results. ‘ICT Value' is increasingly the norm, making a demonstrable contribution to the achievement of the organisation's objectives and the building of clear ‘business cases' that justify investment.

We consider ‘ICT Value' to be of paramount importance. QNH operates at the interface of business and ICT. When addressing business integration issues, we identify themes that our customers consider to be important and translate them into solutions. This multi-niche approach enables us to be pragmatic and flexible in meeting the needs of our customers.

We treat every customer as unique. This results in surprising combinations and integrations that make all the difference.

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